Help Center

Welcome to Qocial! Find answers to common questions and learn how to make the most of our platform.

Getting Started

Creating Your Account

• Click "Sign Up" in the top navigation
• Choose your preferred sign-up method (Google, email, etc.)
• Complete your profile with accurate information
• Verify your email address if required

Adding Your Business

To list your business on Qocial:

1. Click "Add Business" in the navigation
2. Complete the business information form
3. Upload required images (avatar and cover photo)
4. Pay the Rs. 200 listing fee via Razorpay
5. Your business will be live on the platform

Business Management

Managing Your Business Profile

• Access your business management page from your dashboard
• Update business information, hours, and services
• Add or remove photos and images
• Respond to customer reviews
• Monitor your business analytics

Business Categories and Tags

Choose appropriate categories and add relevant tags to help customers find your business:

• Select primary and sub-categories that best describe your business
• Add search tags for specific services or features
• Include facilities and amenities you offer
• Use descriptive keywords in your business description

Reviews and Ratings

Leaving Reviews

• Visit any business profile page
• Click "Write a Review"
• Rate the business (1-5 stars)
• Write a detailed review of your experience
• Submit your review (it will be publicly visible)

Responding to Reviews

As a business owner, you can respond to customer reviews:

• Access your business management dashboard
• View all reviews for your business
• Click "Respond" on any review
• Write a professional response
• Your response will be visible to all users

Search and Discovery

Finding Businesses

• Use the search bar to find businesses by name or service
• Browse by category using the category filters
• Filter by location, rating, or price range
• Sort results by relevance, rating, or distance

Advanced Search Tips

• Use specific keywords for better results
• Try different variations of business names
• Search by service type or specialty
• Use location-based searches for nearby businesses

Payment and Billing

Business Listing Fees

• Rs. 200 one-time fee to list your business
• Payment is processed securely through Razorpay
• All payments are final and non-refundable
• Your business listing remains active after payment

Payment Methods

We accept various payment methods through Razorpay:

• Credit and debit cards
• Net banking
• UPI payments
• Digital wallets

Account Management

Profile Settings

• Update your personal information
• Change your profile picture
• Manage your email preferences
• Update your password

Dashboard Features

Your dashboard provides access to:

• All your business listings
• Review notifications
• Account settings
• Payment history

Privacy and Content

Important Privacy Notice

Content Guidelines

• Provide accurate and truthful information
• Use respectful language in reviews and comments
• Don't post spam or irrelevant content
• Respect intellectual property rights
• Follow our Terms of Service

Troubleshooting

Common Issues

Payment Problems

• Ensure your payment method is valid and has sufficient funds
• Check your internet connection during payment
• Try a different payment method if one fails
• Contact your bank if payments are being declined

Image Upload Issues

• Ensure images are in supported formats (JPG, PNG, GIF)
• Check file size limits (Avatar: 2MB, Cover: 5MB)
• Try uploading one image at a time
• Clear your browser cache and try again

Account Access Issues

• Check your email and password for typos
• Try resetting your password
• Clear browser cookies and cache
• Try logging in from a different browser or device

Contact Support

Getting Help

If you need additional assistance:

• Community Forum: forum.qocial.com - Ask questions and get help from other users
• Email Support: [email protected] - For technical issues, account problems, or content concerns

What to Include in Support Requests

When contacting support, please include:

• Your username or email address
• Description of the issue
• Steps you've already tried
• Screenshots if applicable
• Browser and device information